Privacy Policy

These Terms of Service (“Terms”) form a legally binding agreement between you (“you,” the “customer,” or the “user”) and AromaZen (“AromaZen,” “we,” “our,” or “us”).

These Terms govern your access to and use of our website, online store, and any related platforms, applications, or digital services (collectively, the “Site”).

By using the Site, you acknowledge that you have read, understand, and agree to be bound by these Terms.

If you do not agree, you must stop using the Site immediately.

We may update or revise these Terms at any time. When changes occur, the “Last Updated” date will be changed. Your continued use of the Site after updates means you agree to the revised Terms.

Eligibility & User Responsibilities

The Site is intended for individuals 18 years or older.

Users under 18 may only use the Site under the supervision of a parent or legal guardian.

By using the Site, you confirm that:


  1. All information you provide is accurate and current

  2. You have legal capacity to enter agreements

  3. You will comply with these Terms and applicable laws

  4. You will not use the Site for fraudulent or unauthorized activities

  5. You will not attempt to interfere with the Site’s security or functionality

If you provide false or misleading information, we may suspend or terminate your account.

Intellectual Property

All content on the Site — including text, graphics, images, product designs, videos, audio, logos, and trademarks — is owned or licensed by AromaZen.

This content is protected by copyright, trademark, and international intellectual property laws.

Unless specifically permitted in writing, you may not:


  • Copy, republish, repost, or sell Site content

  • Use AromaZen branding for commercial purposes

  • Modify or distribute copyrighted material

You are granted a limited license to view the Site and download content for personal, non-commercial use only.

All other rights are reserved.

User Accounts & Security

You may be asked to create an account to access certain features.

You agree to:


  • Keep login credentials confidential

  • Accept responsibility for all activity under your account

  • Notify us if you suspect unauthorized access

We reserve the right to refuse usernames that are offensive, misleading, or inappropriate.

Product Information

We aim to present product descriptions, images, and details as accurately as possible.

However, we do not guarantee:


  • Color accuracy on electronic displays

  • That product features or specifications are error-free

  • That items will always be in stock

All products may be discontinued or updated without notice, and pricing may change at any time.

Purchases & Payments

When you place an order, you agree to provide valid, updated payment and contact information.

Payments may be processed through services including (but not limited to):


  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Applicable sales tax and shipping fees may be added at checkout.

We reserve the right to:


  • Refuse or cancel orders

  • Limit quantities per person, household, account, or shipping address

  • Reject orders believed to be placed by resellers, distributors, or bots

If pricing or listing errors occur, we may correct them even after payment has been processed.

All payments are in U.S. Dollars.

Returns & Refunds

Please review our Returns & Refund Policy prior to placing an order.

By purchasing from the Site, you acknowledge and agree to that policy.

Prohibited Use

You agree not to misuse the Site. Prohibited actions include:


  • Collecting data or scraping the Site without permission

  • Creating fake accounts or placing fraudulent orders

  • Posting abusive, threatening, or misleading content

  • Attempting to hack, disrupt, or interfere with the Site

  • Uploading viruses, malware, or automated scripts

  • Using the Site to harass others

  • Violating intellectual property protections

  • Circumventing security features

  • Using the Site for unauthorized advertising

  • Competing with AromaZen using Site materials

  • Attempting to reverse-engineer Site software

Any violation may result in account suspension or legal action.

Availability & Third-Party Services

We do not guarantee that the Site will operate uninterrupted, error-free, or available at all times.

We may rely on third-party providers for hosting, payments, marketing, shipping, or analytics.

We are not responsible for the actions or policies of third-party partners.

International Users

Accessing the Site from outside the United States is done at your own risk.

You are responsible for complying with local regulations and laws.

Disclaimer of Warranties

The Site and all content, products, and services are provided “as-is” and “as available” without warranties of any kind — expressed or implied.

This includes—but is not limited to—warranties of:


  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or reliability

Your use of the Site is at your own risk.

Limitation of Liability

AromaZen is not liable for:


  • Indirect, incidental, or punitive damages

  • Loss of data, revenue, profits, or business opportunities

  • Issues caused by third-party services or shipping carriers

  • Delays outside our control

Total liability shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold AromaZen harmless from any claims, damages, losses, or expenses arising from:


  • Your misuse of the Site

  • Violation of these Terms

  • Violation of laws or third-party rights

Termination

We may suspend or terminate access at any time and for any reason, including violations of these Terms.

Upon termination:


  • Your license to use the Site ends

  • Orders already processed remain valid unless otherwise canceled

  • Applicable legal obligations continue

Governing Law

These Terms are governed by the laws of the United States and the State relevant to AromaZen’s business registration, without regard to conflict of law rules.