FAQ

Frequently Asked Questions
Where is AromaZen located?
AromaZen operates as an online-only brand based in the United States. We do not offer physical storefront pickup — all orders are placed directly through our website.
Where do orders ship from?
AromaZen partners with multiple fulfillment centers in the **U.S., Europe, and Asia**. We always ship from the location with available stock that is closest to you. If an item is low-stock locally, it may ship from our primary warehouse.
Do you ship worldwide?
Absolutely — Yes!
AromaZen proudly ships worldwide and continues to expand coverage as demand grows.
How long is order processing?
Processing usually takes **1–3 business days** while we prepare your order, verify payment, and confirm logistics with our fulfillment team.
What are the shipping times?
United States: estimated delivery **5–8 business days**.

International: typically ranges **10–25 business days**, depending on location, customs inspections, and transit availability.

Note: Global logistics can fluctuate during peak seasons. AromaZen actively works with freight partners to speed up transit wherever possible.